A to Z of your hospital stay
A bathrobe is provided in your room. There is also a hairdryer in your bathroom.
Please be aware that finding a parking spot in the area is likely to be difficult and that the entire 9th district is a short-term parking zone. On weekdays (Monday – Friday), from 9:00 a.m. to 10:00 p.m. the maximum parking period allowed is two hours. Charges apply for parking.
There are also two pay-parking garages near Goldenes Kreuz Private Hospital:
- Parking garage at Zimmermannplatz 10 – St. Anna Children’s Hospital
- Parking garage at Vienna General Hospital (AKH) – Entrance on the corner of Währinger Gürtel and Borschkegasse
Both parking garages are open 24 hours a day, and are just a few minutes’ walk from Goldenes Kreuz.
A patient’s companion or helper is welcome to stay overnight at Goldenes Kreuz if you wish – for more information please contact our Admissions office. We ask that patients’ companions bring their own clothing and toiletries.
If you would like your child to be admitted with you as your companion/helper at Goldenes Kreuz, you take full responsibility for supervision. Please see our terms and conditions for the admission of children as patients’ companions.
You can use a debit card or any regular credit card for payment in the hospital.
For people with special mobility needs, Goldenes Kreuz Private Hospital has a step-free entrance. We also have a lift, and easy-to-read signage, to make sure your visit is straightforward and comfortable. Consulting room(s) are on the ground floor, where most of the doctors’ consulting rooms are. On the 5th floor there are toilet facilities suitable for disabled users. Our staff are all trained in supporting people with special needs and will be happy to help.
You may be discharged from the hospital at any time of day, and on any day of the week. Generally speaking our check-out time is around 11:00 a.m., providing your doctor has seen you. The time of your discharge from hospital will be decided by your attending doctor. For further information please see Discharge.
To ensure our patients and their companions have as pleasant a stay in our hospital as possible, we ask you to observe our Hospital regulations.
In case your relatives would like accommodation near the hospital during your stay, here is a selection of apartments and hotels in Vienna’s 1st, 8th, 9th and 19th districts:
Pension Ani **
Kinderspitalgasse 1
1090 Wien
T: +43 1 405 65 53
F: +43 1 408 10 82
E: ani@freerooms.at
www.freerooms.at
Hotel-Pension Arpi ***
Kochgasse 15/9
1080 Wien
T: +43 1 405 00 33
F: +43 1 405 00 33-37
E: contact@hotelarpi.com
www.hotelarpi.com
Hotel Baronesse ****
Lange Gasse 61
1080 Wien
T: +43 1 405 10 61
F: +43 1 405 10 61-61
E: res@hotel-baronesse.at
www.hotel-baronesse.at
Hotel Columbia ***
Kochgasse 9
1080 Wien
T: +43 1 405 67 57
F: +43 1 405 67 57-47
E: office@hotel-columbia.at
www.hotel-columbia.at
Pension Excellence ****
Alser Straße 21
1080 Wien
T: +43 1 407 96 20
F: +43 1 407 96 20-11
E: info@pension-excellence.com
www.pension-excellence.com
Grand Hotel - "Special terms for patients of Goldenes Kreuz Private Hospital"
Kärntner Ring 9
1010 Wien
T: +43 1 515 80-0
E: info@grandhotelwien.com
W: https://www.grandhotelwien.com
Hotel Harmonie ****
BEST WESTERN PREMIER
Harmoniegasse 5-7
1090 Wien
T: +43 1 317 66 04
F: +43 1 317 66 04-55
E: harmonie@bestwestern-ce.com
www.bestwestern-ce.com/bwc/hotel.ct?hotelId=89118
Apartment OrchideenPark - "Special terms for patients of Goldenes Kreuz Private Hospital"
Püchlgasse 1A-1D
1190 Wien
T: +43 1 236 29 88-10
E: concierge@orchideenpark.at
W: www.ig-city-apartments.com
Hotel-Pension Vera **
Alser Straße 18
1090 Wien
T: +43 1 406 25 95
F: +43 1 402 77 11-26
E: pension-vera@chello.at
www.bamahotels.at
At Goldenes Kreuz Private Hospital you can access the internet (Wi-Fi) free of charge throughout the building, and even in the roof garden, using your own laptop or mobile device.
Please avoid using your cell phone on hospital premises!
High-frequency electromagnetic radiation can cause disruption to various types of equipment in the hospital. In some instances this can lead to dangerous situations. Equipment ranging from electronic infusion pumps to heart-rate monitors may be disturbed.
We therefore ask you not to use your mobile phone at all in the children’s ward, delivery rooms, surgical areas and recovery rooms.
Please be considerate of those around you when using your cell phone.
With the Austria Kiosk, we offer a free, comprehensive range of e-papers for patients and visitors. You can use it to read a large selection of daily Austrian and international newspapers, magazines and periodicals on your PC, smartphone or tablet in the hospital areas and rooms quickly, easily and in a user-friendly way.
Simply access the Austria-Kiosk FreeLounge with your internet-enabled device via the ‘Freewave’ WLAN at the Goldenes Kreuz Private Hospital. By accessing the website www.kiosk.at, your PC, smartphone or tablet will be forwarded directly to the APA-Kiosk.
More than 500 titles are currently available in German, English and various foreign languages. The diverse range includes, among other things
- all current Austrian daily newspapers,
- a large selection of international daily newspapers
- various weekly newspapers, news and business magazines, journals and magazines from the fields of sport, yellow press, fashion & lifestyle, nature, culture, family, cuisine and many other areas.
We hope you enjoy reading and browsing!
We are happy to provide you with the medications you may need for your first few days back at home. The medication will then be brought to your room on the following work day.
If the ward staff do not have at least one day’s advance notice of your discharge date, we will unfortunately not have sufficient time to organize your medications. If this is the case, your prescription will be included in your discharge folder, and can be filled at any pharmacy of your choice.
If you have chosen Goldenes Kreuz Private Hospital for your treatment, your doctor will contact our Patient Admissions office and make the necessary reservations (bed, operating room, etc.).
When you arrive for your hospital stay, please go to the Admission Office first. This is on the ground floor (just beyond the concierge desk). Once you have completed the formalities at Reception, one of our staff members will take you to the admissions ward, or to the ward you are booked into.
For details of what to bring with you on the day you are admitted, see Registration, admission.
Smoking is not permitted in patients’ rooms, nor in all areas of the hospital. Smoking is permitted in our roof garden.
Do you have private supplementary health insurance? Goldenes Kreuz Private Hospital has direct billing agreements with many Austrian and international private insurance providers.
Direct billing means that the bill for fees and charges incurred during your stay is sent directly from Goldenes Kreuz to the relevant insurance provider. For more details see Fees, billing.
We are committed to protecting our patients’ privacy. For this reason we do not allow photography or filming within the hospital premises. This measure also serves to protect the personal rights of all individuals in the hospital.
Media representatives are requested to contact the Director’s office or Communications in advance.
We use a video camera to monitor the hospital’s entrance area, so that anyone waiting outside when the doors are closed or locked can be seen as soon as possible.
We also watch the hospital’s private parking area, to help optimize the use of its limited capacity, for people who are entitled to a parking space.
No individuals are identified in this process. Camera images are shown in real time at Reception, and deleted immediately afterwards. These images are not stored or forwarded. For further details see data protection.
We hope you will understand that Goldenes Kreuz Private Hospital cannot be held responsible for valuables or cash.
You have the option of locking any valuable personal items in the safe box in your room (maximum insurance value up to € 1,000), or making use of the safe in our admissions office (maximum insurance value up to € 3,000). The cupboard in your room is also lockable. If you are going to be away from your room for an extended period, it is advisable to hand the key for your cupboard to our care team for safekeeping.
Admissions office opening hours: Mon – Thu 7:00 a.m. – 3:30 p.m.; Fri 7:00 a.m. – 2:30 p.m.
Our hospital is open to visitors at any time. However, we ask for your consideration during our nighttime quiet hours, from 9:00 p.m. to 7:00 a.m. From 9:00 p.m. onwards, the main hospital entrance is locked; please use the bell next to the main entrance.