A to Z of your hospital stay
Artworks provide stimulation and make the hospital environment more welcoming.
At Goldenes Kreuz we believe artworks make the hospital setting more appealing, so we like to use them to decorate patients’ rooms, as well as our treatment and waiting areas.
For over 20 years now, exhibitions and private viewings have helped create a special setting for events and celebrations here. Sometimes patients, doctors, or visitors choose to purchase an exhibition piece, and many of these works then remain in the hospital on permanent loan – either as private purchases or as gifts from the artists themselves.
They include a wide range of styles, from traditional still-lifes through to modern art. The techniques used in the artworks include oil, acrylic and watercolor painting, etching, lithography, gouache, detailed drawing and photo montage, and others.
At Goldenes Kreuz you can see original works by artists including
Ingrid Brandstetter, Martina Braun, Burgenstett, Klemens Filzwieser, Günther Frank, M. Geelhaar, Rudolf Heller, Klaus Hollauf, Heidrun Karlic, Broncia Koller-Pinell, Maria Lahr, Dorothea Neudorfer, Martin Praska, Drago Prelog, Claudia Rottenbacher, Verena Rotterdam-Auersperg, Christa Trkal, Othmar Wundsam, Susanne Zemrosser, Reinhard Zerrle
as well as reproductions and prints including works by
Heinz Anger, Arik Brauer, Paul Flora, Maria Gabriel, Nikolaus Hipp, Karl Hodina, Erwin Kastner, Helmut Kern, Kurt Kramer, Kurt Manhart, Kurt Panzenberger, Hans Paus, Clara Scholler, Karl-Heinz Schreiner, Ulla Schulz, Maria Spindler and Ralph Westphal.
In the Panorama Room you can see the Art Corner – Art at Goldenes Kreuz, which was launched in 2010, where we present works by contemporary Austrian and Austrian-based artists, for three to four months at a time.
From February 28 to the end of May 2019, we are exhibiting works by Nadja Dominique Hlavka.
A bathrobe is provided in your room. There is also a hairdryer in your bathroom.
Our Boutique has a range of delightful and healthy gifts, such as handmade baby accessories, and certified organic cosmetics. The cafeteria staff will be happy to advise you and can wrap gifts for you.
Please be aware that finding a parking spot in the area is likely to be difficult and that the entire 9th district is a short-term parking zone. On weekdays (Monday – Friday), from 9:00 a.m. to 10:00 p.m. the maximum parking period allowed is two hours. Charges apply for parking.
There are also two pay-parking garages near Goldenes Kreuz Private Hospital:
- Parking garage at Zimmermannplatz 10 – St. Anna Children’s Hospital
Price for one hour € 2.70
- Parking garage at Vienna General Hospital (AKH) – Entrance on the corner of Währinger Gürtel and Borschkegasse
Price for one hour € 2.80
Both parking garages are open 24 hours a day, and are just a few minutes’ walk from Goldenes Kreuz.
- children and young people under the age of 18,
- vulnerable patients, and
- women who are about to give birth,
a patient’s companion may be admitted to the hospital together with the patient.
Patients’ companions will be tested for coronavirus before admission, as patients are, using a PCR test. Admission is only permitted if the test result is negative.
Last updated: November 19, 2020
A patient’s companion or helper is welcome to stay overnight at Goldenes Kreuz if you wish – for more information please contact our Admissions office. We ask that patients’ companions bring their own clothing and toiletries.
If you would like your child to be admitted with you as your companion/helper at Goldenes Kreuz, you take full responsibility for supervision. Please see our terms and conditions for the admission of children as patients’ companions.
You can use a debit card or any regular credit card for payment in the hospital.
For people with special mobility needs, Goldenes Kreuz Private Hospital has a step-free entrance. We also have a lift, and easy-to-read signage, to make sure your visit is straightforward and comfortable. Consulting room(s) are on the ground floor, where most of the doctors’ consulting rooms are. On the 5th floor there are toilet facilities suitable for disabled users. Our staff are all trained in supporting people with special needs and will be happy to help.
You may be discharged from the hospital at any time of day, and on any day of the week. Generally speaking our check-out time is around 11:00 a.m., providing your doctor has seen you. The time of your discharge from hospital will be decided by your attending doctor. For further information please see Discharge.
To ensure our patients and their companions have as pleasant a stay in our hospital as possible, we ask you to observe our Hospital regulations.
In case your relatives would like accommodation near the hospital during your stay, here is a selection of apartments and hotels in Vienna’s 1st, 8th, 9th and 19th districts:
At Goldenes Kreuz Private Hospital you can access the internet (Wi-Fi) free of charge throughout the building, and even in the roof garden, using your own laptop or mobile device. In our cafeteria on the ground floor there is a laptop available for use during opening hours.
Please avoid using your cell phone on hospital premises!
High-frequency electromagnetic radiation can cause disruption to various types of equipment in the hospital. In some instances this can lead to dangerous situations. Equipment ranging from electronic infusion pumps to heart-rate monitors may be disturbed.
We therefore ask you not to use your mobile phone at all in the children’s ward, delivery rooms, surgical areas and recovery rooms.
Please be considerate of those around you when using your cell phone.
There is no need to give up your daily newspaper during your stay. A free daily newspaper is included with your breakfast. Other newspapers, various magazines, and books are available for purchase in our cafeteria.
We are happy to provide you with the medications you may need for your first few days back at home. The medication will then be brought to your room on the following work day.
If the ward staff do not have at least one day’s advance notice of your discharge date, we will unfortunately not have sufficient time to organize your medications. If this is the case, your prescription will be included in your discharge folder, and can be filled at any pharmacy of your choice.
If you have chosen Goldenes Kreuz Private Hospital for your treatment, your doctor will contact our Patient Admissions office and make the necessary reservations (bed, operating room, etc.).
When you arrive for your hospital stay, please go to the Admission Office first. This is on the ground floor (just beyond the concierge desk). Once you have completed the formalities at Reception, one of our staff members will take you to the admissions ward, or to the ward you are booked into.
For details of what to bring with you on the day you are admitted, see Registration, admission.
Smoking is not permitted in patients’ rooms, nor in most areas of the hospital. Please use the smoking cubicle in the lounge, next to the cafeteria. Smoking is also permitted in our roof garden.
Do you have private supplementary health insurance? Goldenes Kreuz Private Hospital has direct billing agreements with many Austrian and international private insurance providers.
Direct billing means that the bill for fees and charges incurred during your stay is sent directly from Goldenes Kreuz to the relevant insurance provider. For more details see Fees, billing.
We are committed to protecting our patients’ privacy. For this reason we do not allow photography or filming within the hospital premises. This measure also serves to protect the personal rights of all individuals in the hospital.
Media representatives are requested to contact the Director’s office or Corporate Communications office in advance.
We use a video camera to monitor the hospital’s entrance area, so that anyone waiting outside when the doors are closed or locked can be seen as soon as possible.
We also watch the hospital’s private parking area, to help optimize the use of its limited capacity, for people who are entitled to a parking space.
No individuals are identified in this process. Camera images are shown in real time at Reception, and deleted immediately afterwards. These images are not stored or forwarded. For further details see data protection.
We hope you will understand that Goldenes Kreuz Private Hospital cannot be held responsible for valuables or cash.
You have the option of locking any valuable personal items in the safe box in your room (maximum insurance value up to € 1,000), or making use of the safe in our admissions office (maximum insurance value up to € 3,000). The cupboard in your room is also lockable. If you are going to be away from your room for an extended period, it is advisable to hand the key for your cupboard to our care team for safekeeping.
Admissions office opening hours: Mon – Thu 7:00 a.m. – 3:30 p.m.; Fri 7:00 a.m. – 2:30 p.m.
No visiting is permitted at present in our hospital, except in the following circumstances, based on the regulations issued by the Federal Minister of Health:
- Patients are allowed 1 visitor per day for a maximum of 1 hour.
- Women who are about to give birth may be accompanied by 1 person (maximum) for delivery.
After the birth the father or other accompanying adult may remain in the hospital, provided that he/she has a negative coronavirus test result. If he/she leaves the hospital premises, the standard visitor regulations then apply:
If the father or companion does not stay in the hospital, the new mother and the newborn are allowed 1 visitor per day for a maximum of 1 hour.
TIP for postnatal mothers
- Patients in a critical condition may be visited by close relatives, by arrangement with the hospital (Tel.: +43 1 40 111-0).
Visiting is permitted only in a private room or the designated visitor areas. Children under the age of 16 are not allowed to visit.
Visitors are required
- to show a negative coronavirus test result at the checkpoint (the time of sampling must not be more than 48 hours ago in case of a rapid antigen test or more than 72 hours ago in case of a PCR test),
- to give their name and the name of the patient at the checkpoint, and
- to comply strictly with the specified safety precautions (wearing an FFP2 mask without exhalation valve to cover mouth and nose, hand hygiene, distancing rules).
Please note: We offer antigen rapid tests and PCR tests as a private service for people WITHOUT symptoms. A swab test is possible Monday through Friday from 7:30 to 9:00 a.m. and from 11:00 a.m. to 1:00 p.m. Please call +43 1 40 111-9547 to make an appointment.
Last updated: March 12, 2021
Our hospital is open to visitors at any time. However, we ask for your consideration during our nighttime quiet hours, from 9:00 p.m. to 7:00 a.m. From 9:00 p.m. onwards, the main hospital entrance is locked; please use the bell next to the main entrance.